We are happy to exchange any unworn and unstitched item returned in a saleable condition, in its original packaging, and with its receipt, claimed within 07 days of delivery.
Contact our customer service team at +92 301 0070008 or via email within 7 days of Item being delivered.Once your product is assessed by the relevant team, you will be offered an exchange/store credit subject to availability.
We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.
We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock.
You can cancel items or orders that haven't entered the shipping process yet. Conversely, once your order has shipped you will receive a confirmation email or message that includes tracking information. In this instance, our Exchange policy will apply. We reserve the right to cancel orders for any reason including stock unavailability, declined payment by your authorized payment institution, or pricing imprecisions.
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Within Pakistan: 7-14 working days (Once the order has been confirmed)
International: 10-21 working days (Once the order has been confirmed)
The order delivery/dispatch may get delayed due to influx of orders during sales and new collection launches. Due to COVID-19 lockdown delivery timelines have been adversely effected because of logistic issues