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  • CALL US: +92 301 0070008
  • EMAIL: info@shahidmayo.com

RETURN & EXCHANGE

We are happy to exchange any unworn and unstitched item returned in a saleable condition, in its original packaging, and with its receipt, claimed within 07 days of delivery.

  • Products must be returned in a new condition, with the pricing label secure.
  • Sale items are not eligible for exchange.
  • Please note that the product colors may vary slightly due to photographic lighting sources, or your monitor settings. Thus, products are not eligible for exchange for these particular reasons.
  • Furthermore, please be advised that any additional fabric, or patches included with the product, are mentioned in the product description on the website. Any excess fabric or embellishments utilized during shoots will not be provided with the product unless mentioned in the description.
  • Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer.
  • We offer free pick up services for items in case the wrong product being dispatched to the customer or those have defects.
  • We do not offer any courier service compensation if the customer sends the item back unless requested by our representative.
  • The replacement process time due to pickup and delivery can take up to 2 weeks’ time depending upon the availability of the item.
  • Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer.
  • This is requested to our valued customers to strictly follow washing instructions.
  • We recommend soaking and dry the unstitched fabric so that you know the shrinking is done before you sew the fabric.
  • We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock.
  • In case of paid order being modified, a partial refund will be credited back to your account once the remaining order is shipped. If the entire paid order is being cancelled then the refund will be processed within approximately two weeks’ time.
  • We encourage our customers only to place orders from our official website com or from any of our mentioned retailers to get original SM products at actual prices. We highly discourage purchasing items from any unauthorized resellers, individuals, Facebook, or Instagram pages. We do not take responsibility for items purchased from any unauthorized sellers and individuals.

Contact our customer service team at +92 301 0070008 or via email within 7 days of Item being delivered.Once your product is assessed by the relevant team, you will be offered an exchange/store credit subject to availability.

International Orders

  • We do not offer Return and Exchange on any of our International orders.
  • In case of any defective or damaged item being received by the customer, a fresh item will be sent again after necessary investigations of the claim. If the ordered product/size is not available in stock anymore, a full amount of store credit or a full refund shall be offered to the customer.
  • The customer should notify discrepancy within 07 days of the online order being delivered.
  • We will not cater any exchange/return after the above-mentioned time period.
  • Contact our customer service team at +92 301 0070008 or via email within 7 days of item being delivered.
  • We monitor return activity for abuse and reserve the right to limit returns or exchanges.

Refund

We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.

We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock.

Order Cancellation

You can cancel items or orders that haven't entered the shipping process yet. Conversely, once your order has shipped you will receive a confirmation email or message that includes tracking information. In this instance, our Exchange policy will apply. We reserve the right to cancel orders for any reason including stock unavailability, declined payment by your authorized payment institution, or pricing imprecisions.

Payment Security

To help ensure that your shopping experience is safe, simple and secure we use secure socket Layer (SSL) Technology. This encrypts and protects the data you send to us over the Internet. If Ssl is enabled then you will see a padlock at the top of your Browser and you can click on this to find out information about the SSL Digital Certificate Registration.

Shipping Information

Within Pakistan: 7-14 working days (Once the order has been confirmed)
International: 10-21 working days (Once the order has been confirmed)
The order delivery/dispatch may get delayed due to influx of orders during sales and new collection launches. Due to COVID-19 lockdown delivery timelines have been adversely effected because of logistic issues

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